We make every effort to ensure that the artworks delivered to you are in optimal condition, both in terms of protection and precautions during transport. Despite all these measures, it may happen that the artwork you receive is not in accordance with your order or is damaged.
If you find that the artwork delivered to you is not as ordered, has a defect, or is damaged, you must immediately inform Art Interactivities by email at clients@artinteractivities.com, indicating the nature of the defect, non-compliance, or damage, and providing any useful evidence, including photographs.
Art Interactivities will inform the concerned Artist and provide you with their contact details via email for the return of the artwork. Art Interactivities will coordinate with a carrier to arrange the return process, ensuring it is as easy as possible for you (pickup from your home).
Return shipping costs will not be your responsibility. You are responsible for packaging the artwork to be returned in its original packaging, ensuring that all secure packing principles for artworks are followed. Make sure to include the corresponding purchase invoice and the certificate of authenticity, both received in the original package.
Once the artist has received the returned artwork and conducted the necessary checks, we will offer, depending on the circumstances, restoration or replacement of the artwork, if possible. If restoration or replacement is not feasible, you will be refunded the full price paid for the artwork, including delivery costs if applicable, as soon as possible.